We have a 30 day return/exchange policy, which means you have 30 days after receiving your item to request a return, exchange, or refund for any reason.
To be eligible for an exchange or return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. See 'Return Eligibility' for more detail.
Please note, all shipping charges and materials are the customer's responsibility and are non-refundable. Unfortunately, as a boutique business, we do not have capacity to cover shipping costs for returns and exchanges. We appreciate your understanding.
Please allow 10 days for the full amount to be refunded into the original account the product was purchased with.
Starting a Return/Exchange
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We have a 30-day exchange policy from the date you receive your order. When requesting an exchange the item must be in stock.
We offer store credit, exchanges or refunds for any unworn swimwear and clothing, provided all of the following requirements are met:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make a correction for you as soon as possible!
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.
Please contact email@example.com to chat to our team with any questions or concerns. We are always happy to help! x